Terms & Conditions
Welcome to The Season Store. By placing an order through our website, you agree to the following Terms & Conditions. Please read them carefully before purchasing.
1. About The Season Store
The Season Store is an independent clothing business based in Tamil Nadu, India.
We currently deliver orders only to Tamil Nadu and Kerala.
2. Products & Sizes
We make every effort to display our products, colours, measurements, and details accurately.
Please note that:
- Colours may look slightly different depending on your screen, lighting, or photography.
- Minor variations in colour, print, fabric, stitching, or finish may occur.
- Customers are responsible for checking the product details and selecting the correct size before ordering.
- If you are unsure about the size, please contact us before placing your order.
3. Payments
We accept online payments only.
Cash on Delivery (COD) is not available.
An order will be processed after successful payment confirmation.
4. Shipping & Delivery
We currently ship only within Tamil Nadu and Kerala.
Our estimated delivery time is 4–10 days, depending on the delivery location and courier service.
Delivery times may be affected by courier delays, weather, holidays, transportation issues, or other circumstances outside our control.
Customers are responsible for providing a complete and correct delivery address and phone number.
5. No Return & No Exchange Policy
All purchases are final. We do not accept returns or exchanges for change of mind, incorrect size selection, fitting issues, or minor colour differences.
Returns or exchanges will not be accepted because:
- The customer selected the wrong size.
- The product does not fit as expected.
- The customer changed their mind.
- The customer no longer wants the product.
- The customer does not like the colour or appearance.
- There is a minor difference between the product colour and the colour shown on the customer’s screen.
- There are minor variations in fabric, print, stitching, or finish.
Please check the product information and size details carefully before placing your order.
6. Wrong Product Sent
If we send you a completely different product from the one you ordered, you must contact us through our Contact Us page on the same day or the next day after the delivery is received.
We may ask you to provide your order details and photographs/videos of the product received.
If we confirm that the wrong product was sent by us, an exchange or another appropriate resolution may be provided, subject to product availability and applicable law.
A minor colour difference, size/fit issue, or personal preference does not count as a wrong product.
Exchange Shipping
For an exchange approved by The Season Store, we do not provide a pickup service.
The customer is responsible for sending the eligible product back to us using a courier service at their own cost.
Please do not send any product back without contacting us and receiving confirmation from The Season Store first.
Once the returned product is received and verified, the approved replacement will be processed.
7. Damaged or Defective Products
If you receive a product with a significant manufacturing defect or damage that occurred before or during delivery, you must contact us through our Contact Us page on the same day or the next day after the delivery is received.
We may request photographs or videos to verify the issue.
Damage caused by improper washing, ironing, handling, alterations, misuse, or normal wear and tear will not be considered a manufacturing defect.
If an exchange or other resolution is approved, the return shipping process will be communicated to the customer. Unless otherwise agreed or required by applicable law, we do not provide a pickup service.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Orders cannot be cancelled once they have been dispatched.
Once an order has been shipped, cancellation is no longer available.
9. Refunds
We do not provide refunds for:
- Change of mind.
- Incorrect size selection.
- Size or fitting issues.
- Minor colour differences.
- Personal preference.
- Products that match the order but are not to the customer’s liking.
If an order cannot be fulfilled by The Season Store, or if a refund is required under applicable law, the appropriate refund will be processed.
10. Customer Information
Customers must provide accurate information when placing an order, including their name, phone number, and complete delivery address.
We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
11. Fraudulent or Abusive Orders
We reserve the right to cancel or refuse orders that appear to involve fraudulent, abusive, misleading, or unlawful activity, subject to applicable law.
Customers must not misuse our website, payment system, promotional offers, or customer-support process.
12. Website Content
Product photographs, designs, text, logos, graphics, and other content on this website belong to The Season Store or are used with permission.
They may not be copied, reproduced, or commercially used without our permission, except where permitted by law.
13. Changes to These Terms
We may update these Terms & Conditions when necessary. The latest version will always be published on this page.
14. Contact Us
For questions regarding products, orders, shipping, or these Terms & Conditions, please use the contact details provided on our Contact Us page.
When contacting us about an order, please provide your order number.
15. Governing Law
These Terms & Conditions are governed by the applicable laws of India.
Nothing in these Terms & Conditions is intended to remove or restrict any rights or remedies that cannot legally be excluded under applicable law.
16. Acceptance
By placing an order on The Season Store website, you confirm that you have read and understood these Terms & Conditions and agree to the policies stated above.
If you do not agree with these Terms & Conditions, please do not place an order.